* Recognize pivot moments as opportunities.
* Discover ways to convert resistance into engagement by understanding the personal experiences of those involved.
* Apply change management techniques to build community and cooperation resulting in higher levels of successful transformation.
How will you build a pattern of seeing and seizing times of change into success for you, your team, your customers, and your ecosystem? Learn change management techniques that are proven to enhance success in organizations of all sizes. Turn turmoil into opportunity and enhance your service offerings, your infrastructure, and your team bond. Take away actionable information to be applied at work or anywhere else you choose to invest the time.
Content Leader: Steven Garner, PMP, CAE, with CA-NV Section, American Water Works Association (AWWA)